Returns & Refunds

Ordering your jewelry online should feel just as good as walking into a shop, so we keep our returns simple. If something isn’t right, you have 30 days from the date your order is delivered to send it back for a refund or exchange. The day your tracking shows “delivered” is the day the 30-day window begins.

Our 30-Day Return Policy

You may return eligible items within 30 days of delivery for a full refund to your original payment method, or exchange them for something else. To qualify for a return, items must be unused, in their original condition, and returned in the original packaging, including the meaning card and pouch where possible. We understand that a piece may simply not feel like yours once it arrives, and that’s completely fine — a change of mind is a valid reason to return.

How to Start a Return

Please don’t send your item back to the address printed on the package, as that is our shipping facility and it cannot accept returns. Instead, follow these steps:

• Email us at [email protected] with your order number and, if relevant, a short note or photos describing the issue.
• Our team will reply within 24 hours on business days with the correct return address and a simple return reference.
• Pack the item securely and ship it back using a tracked service, then share the tracking number with us so nothing gets lost in transit.

Return Shipping Costs

• Our responsibility: If your item is defective, damaged, incorrect, or missing, we cover the return shipping and either replace it or refund you in full.
• Change of mind: If you’re returning for personal reasons, such as ordering the wrong size or simply changing your mind, the return shipping is paid by you. The original shipping fee is non-refundable in this case.

A quick tip: shipping through your local postal service is usually the most economical option and helps you avoid extra import fees on the way back.

Items That Cannot Be Returned

For hygiene, safety, and custom reasons, the following items are final sale and cannot be returned or refunded:

• Gift cards
• Personalized or custom-engraved pieces
• Opened or used incense, candles, sage sticks, and soaps
• Free gifts and promotional items
• Items marked as Final Sale or purchased during special offers

Damaged, Defective, or Incorrect Items

If your piece arrives damaged, defective, not as described, or if you received the wrong item, please contact us within 7 days of delivery with a short video or a few clear photos. We’ll make it right quickly with a free replacement or a full refund, and we’ll cover the return shipping. If a genuine manufacturing defect appears later, reach out anyway — we review these case by case and are always glad to help.

Exchanges

We’re happy to exchange an item for a different size or another piece of equal value. The fastest way is to email us at [email protected] so we can confirm the item you’d like is in stock. If the new piece costs more, you’ll only be charged the difference; if it costs less, we’ll refund the difference.

When to Expect Your Refund

Once we receive your return, our team inspects it within 3 to 5 business days. If approved, your refund is processed to your original payment method, typically within 7 business days. Refunds are issued through PayPal to the account or card used at checkout, and depending on your bank or card issuer, it may take a few additional days for the amount to appear on your statement. We’ll email you the moment your refund has been approved and processed.

If you’ve waited longer than the times above, please check your PayPal account and bank statement first, then contact us and we’ll track it down for you.

Order Cancellations and Changes

If you need to cancel an order or correct details such as your address, size, or selected item, please email us within 2 hours of placing the order. Because we begin processing quickly, changes or cancellations may not be possible after this window, but if something has gone wrong, contact us and we’ll do our best to help.

Still Need Help?

If you have any questions about a return, our friendly support team is here for you. Email us at [email protected] or visit our Contact page, and we’ll get back to you within 24 hours on business days.