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Send Us a Message
Have a question about your order, our products, or anything else? We’re here to help and would love to hear from you.
Contact Information
Email Us
Response Time
We reply within 24 hours on business days, usually much sooner.
Business Hours
Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)
Quick Help
Frequently Asked Questions
How long does shipping take?
We offer free worldwide shipping on orders over $69. Most orders arrive within 7–15 business days. You can view full details on our shipping page.
What is your return policy?
If your item isn’t quite right, we accept returns within 30 days of delivery. Please see our return policy for full instructions.
How do I choose my bracelet or ring size?
Most of our bracelets are adjustable or strung on elastic to fit most wrists. Our rings are available in adjustable or standard US sizes listed on each product page.
How do I care for my item?
Keep your pieces away from water, perfumes, and harsh chemicals, and store them separately to protect natural stones and engravings. A soft cloth is all you need to gently clean them.
Are your products authentic and ethically sourced?
Yes. We work directly with skilled artisans across Asia, hand-selecting natural stones and ensuring fair wages and sustainable practices. Every item is crafted with respect for the traditions behind each symbol.