Shipping Information
At FortunateMall, we work hard to get your order to you as quickly and affordably as possible. We ship to customers around the world every day, and we want you to know exactly what to expect once you place your order.
Where We Ship
We ship to nearly every country worldwide. Due to international shipping restrictions, we are currently unable to deliver to the following countries:
- Bahamas
- Yemen
- Cuba
- Iran
- Sudan
- Syria
We are continually working to expand our shipping coverage and apologize for any inconvenience.
Shipping Costs
We offer free worldwide shipping on all orders over $69. For orders below $69, a flat standard shipping fee of $6 applies.
If you need your order sooner, express shipping is available starting at $29.99. The exact express rate is calculated at checkout based on your location and the weight of your order.
Please note that free shipping applies to regular-priced items. During promotional periods, we may offer site-wide free shipping — keep an eye on our homepage for announcements.
How Long Will It Take?
Your total delivery time is the sum of order processing time and shipping time. It does not include customs delays, weekends, public holidays, or unforeseen circumstances.
| Stage | Timeframe |
|---|---|
| Order Processing | 2 to 5 business days |
| Express Shipping (DHL / FedEx) | 6 to 8 business days |
| Standard Shipping | 7 to 20 business days |
Delivery Times by Region
The following are estimated delivery times for standard shipping to common destinations:
| Region | Estimated Delivery (Business Days) |
|---|---|
| United States, Canada, United Kingdom, Mexico, Netherlands, Germany, France, New Zealand, Spain, Denmark, Austria, Sweden, Singapore | 7 to 15 days |
| Australia, Israel, Switzerland, Italy, Portugal, Greece, Ireland, Norway, Thailand, Malaysia, Japan, Belgium, Poland, Brazil, Vietnam | 10 to 20 days |
For countries not listed above, please refer to the shipping estimate shown at checkout or contact our customer service team. These estimates are for reference only — actual delivery times may vary.
Wrong or Incomplete Shipping Information
If you realize you have entered an incorrect shipping address or contact information, please contact us within 2 hours of placing your order. We will do our best to correct the details before your order is processed.
Please double-check your shipping address at checkout, including apartment or suite numbers. Once an order has been processed and shipped, we are unable to redirect it to a different address.
Tracking Your Order
Once your order ships, you will receive an email with your tracking number and a link to track your package. You can also view tracking information by logging into your account and visiting the Orders section.
If the tracking link does not work, you can enter your tracking number directly on the carrier’s website or at a third-party tracking service.
Why Hasn’t My Tracking Updated?
It is normal for tracking information to take a few days to update after your order has been marked as shipped. This happens because:
- Some of our items are handcrafted and shipped directly from our artisans to the international shipping center.
- It typically takes 3 to 5 business days for a package to reach the international shipping hub and be scanned into the system.
- During this inland transit period, no tracking updates are available. Once the package arrives at the international center and is scanned, the tracking information will begin updating normally.
Please be patient and allow 3 to 5 business days for tracking to update. If there is still no movement after 7 business days, contact us and we will investigate.
What If My Package Doesn’t Arrive?
If you have not received your package within 60 days of the shipping date, please contact us at [email protected]. We will either resend your order at no extra cost or issue a full refund — whichever you prefer.
Customs and Import Duties
Depending on your country, your order may be subject to customs duties, import taxes, or handling fees upon arrival. These charges are the responsibility of the recipient and are not included in the price of your order or our shipping fees. Customs policies vary widely from country to country, so we recommend checking with your local customs office for more information before ordering.
Questions?
If you have any questions about shipping or your order status, please email us at [email protected]. We are here to help and typically respond within 24 hours.