Privacy Policy

At FortunateMall, we take your privacy seriously. This policy explains what information we collect, how we use it, and the choices you have regarding your personal data. We are committed to being transparent and to handling your information responsibly.

Information We Collect

We collect information in two main ways: information you provide to us directly, and information collected automatically when you use our website.

Information You Provide

  • Account information: your name, email address, and password when you create an account.
  • Order information: your billing and shipping address, phone number, and payment details when you make a purchase. Payment information is processed securely by our payment providers and is not stored on our servers.
  • Contact information: any details you share when you email us, fill out a form, or reach out through customer service.

Information Collected Automatically

When you visit our website, we may collect technical information such as your IP address, browser type, device type, operating system, pages viewed, time spent on pages, and referring website addresses. This helps us understand how visitors use our site and improve our services.

How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders, including shipping and payment verification.
  • To communicate with you about your orders, account, and customer service inquiries.
  • To send you marketing emails and promotional offers, but only if you have opted in to receive them. You can unsubscribe at any time.
  • To improve our website, products, and customer experience based on how visitors use our site.
  • To prevent fraud, unauthorized activity, and abuse of our services.
  • To comply with legal obligations and enforce our terms and policies.

Cookies

Cookies are small text files stored on your device when you visit a website. We use cookies to remember your preferences, keep items in your shopping cart, understand how you use our site, and serve relevant advertisements.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website, particularly the shopping cart and checkout process.

How We Share Your Information

We do not sell your personal information to third parties. We may share your information with trusted service providers who help us operate our business, including:

  • Payment processors who handle your payment information securely.
  • Shipping and fulfillment partners who deliver your orders.
  • Email service providers who help us send transactional and marketing emails.
  • Analytics providers who help us understand website usage.

These providers are only given the information necessary to perform their services and are required to keep your information confidential. We may also disclose your information if required by law, to protect our rights, or in connection with a business transfer such as a merger or acquisition.

Data Security

We use reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. This includes encryption of sensitive data during transmission, secure servers, and regular security reviews. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. For example, we keep order records for accounting and tax purposes, and we keep your account information for as long as your account is active.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information, subject to legal exceptions.
  • Object to or restrict certain types of processing.
  • Receive your personal data in a portable format.
  • Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. To protect your privacy, we may verify your identity before processing your request.

Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 16. If we become aware that we have collected information from a child under 16, we will take steps to delete that information as soon as possible. If you believe a child has provided us with personal information, please contact us.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will revise the date at the bottom of this page. Your continued use of our website after changes are posted means you accept the updated policy.

Contact Us

If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us at [email protected]. We are committed to addressing your concerns promptly.

Last updated: September 2026