Terms of Service

Welcome to FortunateMall. These Terms of Service govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to be bound by these terms. Please read them carefully before using our services.

Throughout these terms, the words “we,” “us,” and “our” refer to FortunateMall, and “you” refers to the user or customer.

1. Acceptance of Terms

By visiting our website or purchasing anything from us, you engage in our service and agree to these Terms of Service, including any additional policies referenced herein, such as our Privacy Policy, Refund Policy, and Shipping Information. These terms apply to all users of the site, including browsers, customers, and contributors of content.

If you do not agree with any part of these terms, you may not use our website or services.

2. Eligibility

You represent that you are at least the age of majority in your jurisdiction, or that you have the consent of a parent or guardian to use this site. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction while using our services.

3. Products and Pricing

All products listed on our website are subject to availability. We reserve the right to discontinue any product at any time without notice. Prices for our products are listed in US Dollars (USD) and are subject to change without notice.

We make every effort to display product colors and images as accurately as possible. However, we cannot guarantee that your monitor or device will display colors accurately. Product descriptions are provided for informational purposes and may not include all details, warnings, or ingredients.

Certain products may be available exclusively online and may have limited quantities. All sales are subject to our Refund Policy.

4. Orders and Payment

When you place an order, you agree to provide current, complete, and accurate information, including your billing and shipping address, email address, and payment details. You are responsible for keeping your account information up to date.

We reserve the right to refuse or cancel any order for any reason, including but not limited to suspected fraud, unauthorized reseller activity, or errors in product pricing or availability. If we cancel an order, we will attempt to notify you using the contact information provided at checkout, and any payment collected will be refunded.

Payment is processed securely through our payment providers. We do not store your full credit card information on our servers.

5. Shipping and Delivery

We ship worldwide in accordance with our Shipping Information page. Delivery times are estimates and may vary due to customs processing, holidays, weather, or other factors beyond our control. We are not responsible for delays caused by customs or the shipping carrier.

You are responsible for any customs duties, import taxes, or handling fees that may apply to your order. These charges are not included in the product price or shipping fee.

6. Returns and Refunds

Returns and refunds are handled in accordance with our Refund Policy. Please review that page for details on eligible items, return windows, and the refund process.

7. Intellectual Property

All content on our website, including text, images, logos, product designs, and graphics, is the property of FortunateMall or its content suppliers and is protected by copyright and other intellectual property laws. You may not reproduce, copy, distribute, sell, or exploit any portion of our website or its content without our express written permission.

8. User Conduct

You agree not to:

  • Use our website for any unlawful purpose or to solicit others to perform unlawful acts.
  • Violate any applicable laws, regulations, or ordinances.
  • Infringe upon our intellectual property rights or those of others.
  • Harass, abuse, insult, or discriminate against any person.
  • Submit false or misleading information.
  • Upload or transmit viruses, malware, or any code that could disrupt our services.
  • Collect or track the personal information of others without their consent.
  • Spam, phish, or scrape our website.
  • Interfere with or circumvent the security features of our website.

We reserve the right to terminate your access to our website for violating any of these prohibited uses.

9. User Submissions

If you send us creative ideas, suggestions, reviews, or other materials (collectively, “submissions”), you agree that we may use, edit, copy, publish, distribute, and translate those submissions in any medium without compensation or obligation to you. You agree that your submissions will not violate the rights of any third party, including copyright, trademark, or privacy rights.

10. Third-Party Links

Our website may contain links to third-party websites that are not affiliated with us. We are not responsible for the content, accuracy, or practices of those websites. We encourage you to review the terms and privacy policies of any third-party sites you visit.

11. Disclaimer of Warranties

Our website and products are provided on an “as is” and “as available” basis. We do not warrant that our website will be uninterrupted, secure, or error-free, or that any defects will be corrected. We make no warranties, express or implied, regarding the merchantability, fitness for a particular purpose, or non-infringement of our products or services.

Our products, including spiritual and wellness items, are intended for personal use and enjoyment. They are not intended to diagnose, treat, cure, or prevent any medical condition. If you have health concerns, please consult a qualified healthcare professional.

12. Limitation of Liability

To the fullest extent permitted by law, FortunateMall and its directors, employees, affiliates, and partners shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website or products, including but not limited to lost profits, lost data, or replacement costs. This limitation applies even if we have been advised of the possibility of such damages.

13. Indemnification

You agree to indemnify, defend, and hold harmless FortunateMall and its affiliates, officers, employees, and partners from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

14. Changes to Terms

We reserve the right to update, modify, or replace any part of these Terms of Service at any time by posting changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of our website after changes are posted constitutes acceptance of the updated terms.

15. Contact Information

If you have any questions about these Terms of Service, please contact us at [email protected].

Last updated: September 2026