Frequently Asked Questions

All products at FortunateMall originate from our partner professional workshops. From natural jade and resin to metal components, every material undergoes meticulous inspection by our quality control team to ensure no substandard materials or counterfeit goods are present.

Many products originate from Asian countries and regions such as Singapore, mainland China, Hong Kong, and Japan—centers of spiritual culture and sources of unique materials like obsidian and jade. Through factory inspections and production guidelines, we ensure all partner factories maintain the highest product quality and fair working conditions.

Yes, all items undergo blessing and purification before being shipped to our valued customers. We also collaborate with global merchants and artisans to provide you with high-quality, authentic products.

The difference between our products and the actual items is minimal. However, due to variations in lighting during photography, different device display settings, and natural texture differences in certain products (such as natural crystal Pi Xiu or hand-carved patterns), the actual items may differ slightly from the images.

This website currently defaults to USD for transactions. You may also switch to other currencies via the “Currency Selection” dropdown menu at the top of the page. During payment, your bank or payment platform will convert the USD amount to your local currency based on real-time exchange rates, eliminating the need for manual calculations.

We accept PayPal, Visa, MasterCard, and American Express credit/debit cards. All payment transactions are protected by encryption technology. We do not store your card information and do not share it with third parties. If you do not have a PayPal account, select “Credit Card Payment” to enter your card details directly and complete the transaction without registering for PayPal.

Within 24 hours after submitting your order, if your package has not yet been shipped, you may contact customer service ([email protected]) to request a change of delivery address or exchange for an item within the same price range. After 24 hours, the warehouse may have already begun packing and shipping, so order modifications will no longer be possible. Please carefully review all information before placing your order.

We offer delivery services to most regions worldwide. Currently, we do not ship to remote islands or areas with limited logistics access (such as Aruba, French Polynesia, and Saint Kitts and Nevis). If your address is located in a restricted delivery zone, the system will automatically notify you during checkout. If you are unsure whether your area qualifies for delivery, please contact customer service for confirmation.

• Within the United States (including Hawaii and Alaska): $4.50 per order;
• Other global regions (such as the United Kingdom, Australia, Canada, etc.): $6.90 per order;
• If your order total reaches $69 or more, you qualify for free worldwide shipping. No additional coupon is required—the system will automatically apply the shipping discount.

Within 1-2 days after shipment, we will send an email containing a tracking link to the address you provided during checkout. Click the link to view the delivery progress. Alternatively, you can log in to your account, locate the corresponding order under “My Orders,” and then click “Track Package” to access the tracking page.

Delivery times depend on your specific location. Shipments to the United States, United Kingdom, Australia, Hong Kong, and Europe typically take 5–14 business days. Shipments to other regions usually take 8–20 business days.

No need to worry! Tracking information is not updated in real time. Typically, carriers update the first logistics status within 48-72 hours after the package is shipped.

Additionally, if the package is undergoing customs clearance, the status may remain unchanged for 1-3 days. If there is still no update after 5 days, please contact customer service. We will assist you in verifying the package's location with the carrier.

We offer a 30-day return and refund policy. As long as the product is undamaged, unused, and retains its original packaging, please contact customer service within 30 days of receiving your order. Explain the reason for the return and obtain the return address. Once we receive and confirm the returned product, we will issue a full refund.

We provide a 6-month basic warranty for all products: If the product experiences damage not caused by the user within 6 months, you may contact customer service to request free repair or replacement parts. If the damage is severe and irreparable, we will offer a partial refund or discount voucher based on usage.

Note: Damage caused by the user (such as drops or chemical corrosion) is not covered under warranty.

We specialize in curating items that “connect you to your inner strength.” Beyond familiar energy ornaments and natural crystals, we also feature hand-woven pendants, meditation aids, and more. Each product is designed to help you awaken your inner power and cultivate a positive life atmosphere—they're more than just decorative pieces.

Our headquarters are located in Beijing, China, and all shipments originate from Beijing. Our team members hail from around the world and support remote work arrangements. We frequently respond to your emails late at night or even on weekends because we are passionate about our work and are happy to invest the time to ensure customer satisfaction.